Refund Policy

What this policy covers

This policy applies to fees paid to Anovish for the Anovish School ERP platform, including subscription fees, implementation and setup fees, data migration, training and customisation work.

Anovish supplies software services delivered electronically. There are no physical goods and therefore nothing to return — refunds are handled as described below rather than through a returns process.

Before you subscribe

We would much rather you were confident than disappointed. Before any payment we offer a free demonstration of the modules relevant to your institution, and we encourage you to:

• See each module you intend to use demonstrated on realistic data.
• Tell us in writing about any requirement that is essential to you, so it can be recorded in the proposal.
• Confirm the scope of implementation, data migration and training before work begins.

Requirements agreed in writing before purchase are the basis on which refund requests are assessed.

Subscription fees

Subscription fees are charged in advance for the subscription term.

• A refund may be requested within 7 days of the start of a new subscription where the platform has not been put into active use by the institution.
• After that period, subscription fees for the current term are non-refundable, and cancelling stops renewal rather than refunding the term in progress.
• Where Anovish is unable to provide a module that was agreed in writing before purchase and cannot resolve the issue within a reasonable period, a pro-rata refund of the unused portion will be made.

Implementation, migration and customisation

These are charged for work carried out by our team.

• Fees are refundable in full if you cancel before work has begun.
• Once work has begun, fees are refundable only in proportion to work not yet performed.
• Customisation built specifically for your institution is non-refundable once delivered.

What is not refundable

• Fees for a subscription term that has already been used.
• SMS credits and other third-party charges already consumed.
• Payment gateway or bank charges deducted by the provider.
• Fees where the institution has breached the Terms and Conditions and access has been suspended or terminated as a result.
• Difficulties caused by the institution’s own internet connectivity, devices or infrastructure.
• A change of mind about a requirement that was never communicated to us in writing before purchase.

How to request a refund

1. Email info@anovish.com from the address registered on your account, with the subject line “Refund request”.
2. Include your institution name, invoice number, payment date and amount.
3. Explain what has gone wrong and what outcome you are looking for.

We will acknowledge your request within 3 working days and give you a decision within 7 working days. Where we need more information we will say what we need and why.

How approved refunds are paid

• Refunds are made to the original payment method and to the account the payment came from.
• Approved refunds are processed within 7 working days of approval.
• The time taken for funds to appear depends on your bank or card issuer and is outside our control.
• Applicable taxes are refunded in line with the original invoice. Payment gateway charges are deducted where the gateway does not return them to us.

Cancelling a subscription

To cancel, write to info@anovish.com at least 30 days before your renewal date. Cancellation stops the next renewal; it does not refund the term already in progress unless this policy says otherwise.

You may request an export of your data before access ends. See the Terms and Conditions for the export window.

If you disagree with our decision

Tell us. Reply to the decision email explaining why, and a senior member of the team will review it. We would always rather resolve a disagreement directly than have you raise a chargeback, which is slower for both of us.

This policy does not affect any right you have under applicable Indian law.