Shipping & Delivery Policy

No physical shipment

Anovish does not ship physical products. The Anovish School ERP platform is a web-based service delivered electronically over the internet.

Because nothing is dispatched, there are no shipping charges, no courier tracking and no delivery address to provide. This page exists to set out clearly how electronic delivery works, and is published in the form payment providers expect.

What delivery means

Delivery is complete when Anovish provides the institution with working access to the modules it has subscribed to. In practice that means:

• Your instance of the platform is provisioned at erp.anovish.com.
• An administrator account is created for the institution.
• Sign-in details are sent to the email address registered on the account.

Delivery timelines

• Account access: provisioned within 2 working days of order confirmation and receipt of payment.
• Configuration: setting up classes, sections, fee structures and user roles typically takes a further 5 working days, depending on how much you supply and how quickly.
• Data migration: where existing student, staff or fee records are being moved across, the timeline is agreed in writing and depends on the volume and condition of the data provided.
• Training: scheduled with the institution once configuration is complete.

Timelines run from the date we receive both confirmed payment and the information we need from you. Delays in supplying data or approvals move the dates accordingly.

Order confirmation

Once payment is received we send a confirmation to the registered email address, together with an invoice. Keep it — you will need the invoice number for any support or refund request.

If you have not received a confirmation within 1 working day of paying, contact us immediately at info@anovish.com, as it usually means the registered email address is wrong.

If delivery is delayed

If we cannot meet an agreed date, we will tell you, explain why, and give a revised date. Where a delay is caused by us and the institution no longer wishes to proceed, the Refund Policy applies.

We are not responsible for delays caused by events outside our reasonable control, or by the institution’s own internet connectivity or infrastructure.

What you need at your end

Because delivery is electronic, access depends on your side too. You will need:

• A working internet connection at the locations where staff will use the platform.
• A modern web browser, kept reasonably up to date.
• A valid email address for each user, monitored by that user.
• Any printer or peripheral you intend to use for receipts, report cards or ID cards.

Renewals and continued access

Access continues for as long as the subscription is current. Renewal invoices are raised in advance of the renewal date, and access continues uninterrupted once the renewal is paid.

Where a renewal is not paid, access may be suspended after written notice, as set out in the Terms and Conditions.